Laying the Groundwork for Saving Lives at Universal Air Evac

In a medical emergency, choosing the right air ambulance provider can make all the difference, not just for the patient, but for everyone involved. At Universal Air Evac, we’re known as Africa’s most trusted air ambulance and commercial medical escort provider, and that reputation is built not only on our in-air expertise but also on the strength of our ground operations.

Behind every successful medical flight is a well-coordinated, professional team working around the clock to ensure everything runs smoothly from start to finish. We unpack how our organisation operates on the ground to make sure lives are saved – both in the air and once the patient reaches their destination.

Around-the-Clock Support, Every Day of the Year

Emergencies don’t happen on schedule, which is why our operations never switch off. Based at Lanseria International Airport in Johannesburg, our dedicated team works 24 hours a day, 365 days a year. The Flight Desk, manned by medically trained professionals, manages every aspect of your journey, from the first call to the final handover.

Each flight is carefully tracked using real-time satellite systems, and we keep clients updated every step of the way. We also have CCTV monitoring, live weather updates, and secure voice-logged communications to maintain complete oversight of every mission.

Medical Teams You Can Trust

We understand that no two patients are alike. That’s why each mission is supported by a medical crew tailored to the individual case, whether that involves a Flight Doctor, Flight Nurse, or Flight Paramedic.

All our medical crew are highly experienced and trained in areas such as intensive care, trauma, and emergency response – including ACLS, PALS, and ATLS certifications. From children to critically ill adults, we’re equipped to manage complex medical needs in flight.
Our aircraft are also ICU-equipped and configured for patient transport at all times, with the capability to transport infectious patients safely when required.

Clinical Oversight and Operational Excellence

Quality care doesn’t stop at the bedside. Our services are backed by full clinical governance and oversight, ensuring that our protocols and practices meet the highest medical standards. From the moment we accept a mission, every detail is carefully planned and monitored for safety and effectiveness.

Behind the scenes, our aircraft maintenance and scheduling are handled in-house by a dedicated engineering team. This allows us to maintain full control over aircraft readiness, ensuring reliability, safety, and fast deployment – wherever and whenever we’re needed.

At the heart of our seamless operations are our skilled Flight Dispatchers, who coordinate every detail of each mission’s departure and return. They meticulously plan and monitor all flights, ensuring that every takeoff and landing occurs on schedule and without complications. Their constant communication with pilots, ground crews, and medical teams guarantees that all logistical and regulatory requirements are met, allowing our air ambulance services to operate efficiently and reliably, so patients receive timely care without delay.

Commercial Medical Escorts for Global Travel

For patients who are fit to travel on a commercial flight but need medical support, we offer a dedicated commercial medical escort service. Our team can accompany patients internationally, working with major airlines to coordinate everything from medical clearances to in-flight care.

This is a cost-effective alternative to private air ambulance flights and is managed with the same level of care and professionalism.

Trusted Across Africa and Beyond

From our base in Johannesburg, we provide air ambulance services throughout South Africa and across the African continent, including the surrounding islands, Europe, the Middle East. Through strong partnerships, we also offer wing-to-wing transfers further afield into the Americas and Asia.

Why Choose Universal Air Evac?

With years of experience and a reputation for professionalism, Universal Air Evac offers:

• Fully doctor-led medical teams for every mission
• ICU-equipped aircraft, permanently configured for medical use
• End-to-end, bed-to-bed patient care
• Transparent and cost-effective services
• International reach with trusted global partnerships

When time and care matter most, we’re here – on the ground, in the air, and with you all the way.

If you need air ambulance services or a commercial medical escort, our team is ready to assist.
Contact our 24/7 Flight Desk for more information or immediate support.